Hot Doogy Franchising Corporation (“Hot Doogy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (www.hotdoogy.com), mobile applications (“App”), messaging channels (including WhatsApp), delivery services, or any other online platforms operated by Hot Doogy (collectively, the “Services”), as well as when you visit our restaurants or purchase our products (“Customers”).

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By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue using our Services.

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1. Data Controller

Hot Doogy Franchising Corporation, registered in the United States under identification number 1827917, is the data controller responsible for the processing of personal information collected through our Services.

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In certain cases, we may share your information with franchisees or business partners (collectively referred to as the “Hot Doogy Family”) for purposes strictly related to order fulfillment, service improvements, or customer experience. Hot Doogy is not responsible for any use of personal data by franchisees for unrelated purposes.

 

2. Information We Collect

We collect the following categories of personal information:

a) Account Information:
When you create an account on our website or App, use WhatsApp for orders, or register at our restaurants, we may collect:

• Full name

• Email address

• Delivery or billing address

• Phone number

• Date of birth

• Other information required for registration

b) Payment Information:
We collect payment data, such as credit or debit card details, to process transactions.

c) Usage and Device Information:
We automatically collect data when you interact with our Services, including:

• IP address, device type, operating system, and browser

• Pages visited and products viewed

• Geolocation data (when enabled)

• Purchase history and preferences

d) Restaurant Visits and Wi-Fi:
We may collect images captured by security cameras and information you provide when registering for in-store Wi-Fi.

e) Third-Party Delivery Services:
We may receive data about you from third-party delivery providers (e.g., DoorDash, Uber Eats).

f) Other Sources:
We may obtain information from credit agencies or fraud prevention services to ensure secure transactions.

 

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve our Services and online platforms

• Process and deliver your orders

• Offer promotions, contests, and loyalty programs

• Respond to customer requests and resolve issues

• Send marketing communications or special offers (with consent)

• Ensure security and prevent fraud

• Personalize your experience, including product recommendations

• Provide access to restaurant Wi-Fi networks

 

4. How We Share Information

We may share your personal information in the following situations:

a) Service Providers and Partners:
With trusted partners who assist with operations, payment processing, logistics, marketing, or customer support. These partners are required to protect your data.

b) Legal Obligations:
To comply with applicable laws, regulations, or governmental requests, or to prevent fraud and security threats.

c) Hot Doogy Family:
With Hot Doogy franchisees or affiliates to fulfill orders and provide services.

d) Business Transactions:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

e) International Transfers:
Some information may be transferred to partners or affiliates outside the U.S., with appropriate safeguards in place.

 

5. Data Retention

We retain personal data only for as long as necessary to provide our Services, comply with legal obligations, or protect legitimate interests. Data will be deleted when:

• The purpose of collection is fulfilled

• You request deletion (when legally permissible)

• Required by law

 

6. Your Rights

Depending on your U.S. state of residence, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction or deletion of inaccurate or unnecessary data

• Opt out of marketing communications

• Limit or object to processing under certain conditions

To exercise your rights, contact us at it.department@hotdoogy.com or through the Privacy Center on our website or App.

 

7. Data Security

We implement technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to your data is restricted to authorized personnel for legitimate business purposes.

 

8. Children’s Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect or store personal information from children. If we learn that such information has been provided, we will promptly delete it.

 

9. Third-Party Sites and Services

Our Services may include links to third-party websites or platforms. Hot Doogy is not responsible for the privacy practices or content of such third-party sites. Please review their privacy policies before sharing personal information.

 

10. Notice of Financial Incentive

From time to time, Hot Doogy may offer loyalty programs, promotions, or rewards that provide benefits in exchange for personal information (such as your name, email, or purchase history). Participation is voluntary, and you may opt out at any time by contacting it.department@hotdoogy.com.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted at www.hotdoogy.com/privacy-policy with the effective date. Material changes will be communicated to users through our digital channels.

 

12. Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact:

 

Data Protection Officer (DPO)
Hot Doogy Franchising Corporation
1300 Worcester St, Natick, MA 01760
Email: it.department@hotdoogy.com

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